Software that works in the systems you already use.
The same customer work is entered once, then entered again in the next system.
The same customer work is entered in customer records, dispatch, and email.
CRM is the customer-record system. Dispatch is the system that assigns who handles the work. The inbox is email. We build software that enters that work in the tools you already use. A person still reviews it.
Describe the customer work that is being entered in more than one system. If you want to speak with someone, Book a Call. Walk the shop shows the workspace. Call the shop is for speaking instead of typing. We take notes. James reviews.